Privacy policy

What this Notice covers

Select Surveys Ltd is committed to protecting the privacy and security of your personal information.

This Privacy Notice describes how we collect and use personal information about you during and after your working relationship with us, in accordance with the General Data Protection Regulation (GDPR) and data protection legislation.

Identity of the data controller

Select Surveys Ltd is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.

This notice does not form part of any contract of work or other contract to provide services. We may update this notice at any time.

It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.

Categories of personal data we process

We will collect, store, and use the following categories of personal information about you:

  • Company contact details such as name, title, company name, addresses, telephone numbers, mobile numbers and email addresses
  • Customer contact records – Email interactions are maintained for financial and contractual purposes
  • Bank account details
  • CV’s

Sources of personal data

The information we collect comes from the way you engage with us such as online through our website, via email, over the telephone or through the contracts between us. We collect information supplied by you during the course of our business relationship. We also collect CCTV images if you visit our premises.

Our lawful bases for processing your data

We will use your personal information in the following circumstances:

  • Where we need to perform the contract we have entered into with you including providing you with information you have requested, delivering the contracted services, raising invoices and making payments.
  • To record and control access to our building to comply with Health and Safety Legislation.
  • Where we need to comply with a legal obligation.
  • Where it is necessary for our legitimate interests or those of a third party and your interests and fundamental rights do not override those interests.
  • For legitimate interest of recording images of those individuals who have entered or attempted to enter our premises as it is necessary for us to control access to our building, protect staff and prevent and detect crime.

For the legitimate interest of direct marketing to inform you of our products and services and to invite you to events.

Who has access to your data

We may share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.

Recipients of your data may include third-party service providers (such as payroll); other related business entities; a regulator or to otherwise comply with the law.

Where we do so, we will require third parties to respect the security of your data and to treat it in accordance with the law.

We may transfer your personal information outside the EU. If we do, you can expect a similar degree of protection in respect of your personal information.

Security of your data

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, clients, suppliers, contractors and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

How we decide how long to retain your data

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your rights

You have the right to:

  • Request access to, and a copy of, your personal information
  • Request correction of the personal information that we hold about you
  • Request erasure of your personal information.
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

You have the right to request access to the information we hold about you. To make a request for your personal information, please contact us using the details shown below.

If you believe the Company has not complied with your rights, you can complain to the Information Commissioner at www.ico.org.co.uk.

Changes to this Privacy Notice

The Company reserves the right to update this privacy notice and put it on our website at any time. Please check for updates from time to time so you are always fully aware of what information is collected and how it is used. We may also notify you in other ways from time to time about the processing of your personal information.

Cookies

Our Website uses cookies.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

The names of the cookies that we use on our website are set out below:

  • we use _ga, _ga_UA-84652149-1, gid, wp_settings-4, wp_settings-time-4, ajs_group_id, ajs_user_id, amplitude_idtypeform.com, device_view and varnish_cache.

Most browsers allow you to refuse to accept cookies; for example:

  • in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
  • in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
  • in Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

You can delete cookies already stored on your computer; for example:

  • in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
  • in Firefox (version 47), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
  • in Chrome (version 52), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.

Deleting cookies will have a negative impact on the usability of many websites.

 How to contact us

If you have any questions or concerns about our use of your personal information, please contact us:

  • By post, using the postal address: The Old Coach House, London Road, Wrotham, Sevenoaks, Kent, TN15 7RR
  • Using our website contact form;
  • By telephone, on the contact number published on our website or
  • By email, using the email address published on our website

 

 

Accreditations

We take pride in giving exceptional service. No matter how big the project or how small the request, we strive for excellence in our response.

ISO9001 UKAS
ISO14001 UKAS
OHSAS18001 UKAS
European GPR Association
European GPR Association
European GPR Association
RISQS Verified